Officetronics.com stands behind the quality and condition of all merchandise sold. Most products are covered by Original Equipment Manufacturer's warranty. Highly trained representatives on the Officetronics customer service team are available to assist with manufacturer's warranty service, exchange and repair if any item proves defective.

 Manufacturer Restrictions

Some products are not returnable under any circumstances.

Open Box items are not returnable. All sales are final for open box items.

Some manufacturers have implemented returns restrictions that prevent Officetronics.com from being able to accept returns or offer exchanges, replacements or credits on their products. Products from manufacturers such as Compaq, IBM, Hewlett Packard, Toshiba, Epson, Sharp Copier and others are not returnable to Officetronics.com FOR ANY REASON. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first 30 days of ownership, must be handled directly with the product manufacturer. Officetronics.com cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.

If you are unsure about a product and its return policy please contact us at (888) 502-0178.

Software and Consumables

SOFTWARE AND CONSUMABLES (TONER CARTRIDGES, INK CARTRIDGES AND DIGITAL MEDIA) ARE NOT RETURNABLE.

Rebates

Products offering mail-in-rebates are non-returnable to Officetronics.com once the rebates have been filed for. Be sure that the product is working and that you intend to keep the product before filing for rebates. Products missing UPC codes from the box are also NOT returnable and will be REJECTED and subject to a restocking fee. If you have any questions please call us BEFORE removing the UPC code from your product.

Defective Product Returns

A Return Merchandise Authorization (RMA) number for defective returns can only be issued for exchange or repair, at our discretion, within 14 days from date of original shipment. All service requests for defective products are governed by the terms of the manufacturer’s warranty policies. Please contact the manufacturer directly to expedite resolution of your issue.

A product must be diagnosed "defective" by the Original Equipment Manufacturer's Technical Support Department prior to RMA issuance. Once an item has been diagnosed, please provide the case number when submitting an RMA Request Form.

If no exchange or repair options are available, Officetronics.com reserves the right to impose a 20% restocking fee. No returns can be accepted after 14 days.

Non Defective Product Returns

Returns of NON-DEFECTIVE items that are returnable by Officetronics.com to product manufacturers may, at Officetronics.com’s sole discretion, be accepted for return. Absolutely no returns for items that are OPENED.  NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 20% RE-STOCKING FEE & SHIPPING CHARGES and such returns will be for store credit or refund at Officetronics.com’s sole discretion within 14 days of delivery date. Please call us at 888-502-0178 if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.

Unauthorized Returns or Refused Shipments

Officetronics.com can not accept unauthorized returns or exchanges. Deliveries lacking a valid Return Merchandise Authorization (RMA) number will be refused and returned to sender. Officetronics.com will impose a minimum 20% restocking fee plus any applicable shipping and handling charges for shipments refused by the customer. Additional charges may apply if the merchandise returned is not in identical condition as originally shipped, unopened and with complete packaging materials intact.

To avoid delays and extra charges on unwanted shipments customers must accept delivery and then complete an RMA Request Form. By following this procedure account credits can be expedited for valid returns in accordance with company policy. Refused shipment complicates the process which could delay resolution for several weeks. Credit requests cannot be processed until returned product is received and inspected by the Officetronics.com Returns Department.

Cancellations

Customers may only cancel orders that have not shipped out and not in the process of shipping out. Please contact one of our customer service reps at 888-502-0178 M-F 9AM-5PM and verbally confirm your cancellation. If the order has already shipped out or in process of shipping, we cannot stop the shipment, you may refuse the package(s) but it will subject to the same standard re-stocking fee.

Return Procedures

Officetronics.com cannot accept any product returns without first receiving a completed RMA Request Form. Manufacturers are the definitive resource for the products they research, develop, fabricate and service.

The Officetronics.com 14 day return policy applies only to defective items in instances not covered by the manufacturer's warranty policy. Please research technology features and complete specifications listed on Officetronics.com as well as the manufacturer website prior to purchasing any items. Customers are responsible for accuracy of product choices. All sales are final.

All Approved RMA numbers are only valid 14 days from the date they are assigned. RMA Numbers will not be regenerated, if an RMA is sent back to our location, and it was assigned past 14 days, will be refused. Please return all items ASAP once you are givien an RMA number. Again RMA numbers are generated one time only, and you will not be able to obtain another RMA number.

Returns Process

The first step to initiate any product return begins with submission of a completed RMA Request Form and the issuance of a valid Return Authorization (RMA) number.

No returns of any type can be accepted without a valid RMA number. RMA numbers are valid for 14 days after issue and must be received in our warehouse within 14 days from the date of the invoice.

To complete the RMA Request Form, the following information are required: customer name, invoice/order number, Officetronics.com item number and serial number, manufacturer Technical Support case number, and reason for the return request.

RMA number must appear clearly on the shipping label affixed on the outside of all return shipments. Please do not mark the box itself in any other way. Do not write or apply any shipping labels directly on the manufacturer's packaging.  Box all returns in an appropriate outer shipping box.  DO NOT EVER WRITE ON THE MANUFACTURER'S BOX!!! No credit will be issued.

Officetronics.com accepts no responsibility for lost, stolen or damaged packages. Freight insurance and a proof of delivery tracking number is strongly recommended to protect customer's interest in the shipment.

Returns must be complete in resalable and original condition with all boxes, packing materials, manuals, cabling, software and accessories intact. Officetronics.com reserves the right to refuse returns on any product that fails to conform to these requirements.

Unopened Packages - Please make certain to indicate on the RMA Request Form if any package remains unopened. Any RMA issued for returns on unopened items which arrive in the Officetronics.com warehouse with evidence that the item has been opened or tempered with will be assessed a minimum restocking fee of 50% of the original purchase price.

Customers are responsible for shipping and handling charges on all returned items.

Credits

Credits can only be issued after product is received, inspected and processed by Officetronics. Please note that after a credit has been issued by Officetronics.com your financial institution controls when the credit will be reflected on your statement. Please allow one to two billing cycles or contact your credit card company for more details.

ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Officetronics.com’s return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.

ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT.

Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued..

The following criteria will be followed in rejecting returns and refusing credit:

·          Products which are improperly packaged

·          Products returned to Officetronics.com in non-qualified shipping container

·          Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering

·          Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)

·          Products or packages with barcode label removed

·          Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice

·          DAMAGE: Cracked components or damage to any circuit boards

·          DAMAGE: Any dents, scratches, defacement or abuse of base casting

·          DAMAGE: Torn or punctured tape seals

·          DAMAGE: Loose, damaged or removed screws/fasteners

·          Product Categories: CPU’s, notebooks and other items so labeled with a security seal will not be accepted for return

If your merchandise arrives malfunctioning or appears to be defective, our highly trained Officetronics.com Customer Service team will make every effort to assist you in obtaining technical support and warranty service from the manufacturer. In many instances, manufacturer representatives can diagnose and resolve product concerns on the telephone.